Rowlette Garden Equipments

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+353 (0)86 405 3127

Returns Policy

Shipping & Returns

Shipping

Rowlette Garden Equipment offer free shipping when you spend more than €100  with us or for all orders under €100 there will be a € 5.00 charge for shipping  to offer our customers best value for shopping with us 

We check all our orders before shipping to make sure that everything is working as it should be 

We use An Post with tracking for all our smaller orders and a courier company for our larger orders 

when you place your order it will be shipped that day if its placed before 2pm  and your order should be delivered within 3 to 4 working days

All equipment are fully checked and P.D.I for shipping 

Returns

Prior to dispatch
You can cancel your order at any time prior to dispatch and we will refund your payment on the same day. If however the item has been dispatched we would ask you to return the item to us and on receipt, we will refund your money less delivery costs.

Damaged in Transit
If your goods are damaged on delivery you have the right to refuse delivery, please inform us of this immediately and we will dispatch another product for you. If they are damaged once opened please inform us of this and repackage the goods which will be uplifted.  A replacement product will be dispatched.

Lost/Missing Deliveries
In the unlikely event that your parcel has not been delivered and cannot be traced, we will either refund your money or dispatch a replacement. If you later receive the original package it must be returned to us or you will be charged for both items.

Not Satisfied with your item
If you are unhappy with your purchase for any reason - change of mind, wrong size, wrong item ordered, you can return your order within 14 days of purchase.  Please ensure that it is returned to us in an unused condition in the original packaging and with your receipt. In this instance, we would ask you to cover the postage charges involved in returning the item to us.Once received you will be issued a refund.

Faulty Goods
If after some time your machine is faulty please contact us immediately and we will assess the problem. If required we will send replacement parts or collect & repair.  If the product is covered under the manufacturer's warranty you will cover all costs involved in getting the machine back to us and we will repair it . If the problem is not covered under warranty we would ask you to cover costs in this instance.